Privacy of personal information is an important principle to Flowers Canada Growers. Our commitment to our members and others is to respect and protect the privacy and confidentiality of personal and business information that is entrusted to us in the course of rendering superior service to our members. It is for this reason that our Privacy Policy provides all the safeguards as standardized in the Personal Information and Electronic Documents Act (PIPEDA). It confirms our dedication to protecting privacy and maintaining the trust that individuals have placed in Flowers Canada Growers. This brochure provides a summary of our privacy policy.

WHAT IS THE PIPEDA?

The PIPEDA is The Personal Information Protection and Electronic Documents Act and it describes ten principles for protecting personal information. The principles are interrelated and Flowers Canada Growers (FCG) adheres to them as a whole.

WHAT IS FLOWERS CANADA GROWERS’ PRIVACY POLICY?

Our Privacy Policy provides all the safeguards as standardized the Personal Information and Electronic Documents Act (PIPEDA). The ten principles set out in the act are applied by Flowers Canada Growers as follows:

1. ACCOUNTABILITY
FCG is fully responsible for the maintenance and protection of the personal information it receives. Our organization has taken the following measures to ensure compliance with this privacy policy:

• Developed procedures to protect personal information
• Trained our staff about our policies and practices respecting personal information
• Developed and distributed information to our staff and others explaining our policies and procedures respecting personal information
• Designated an individual responsible for maintaining compliance under the act

2. IDENTIFYING PURPOSES
FCG will generally only collect personal information for the following purposes:

• To establish and maintain our membership list
• To establish and maintain our mailing lists

3. CONSENT
Flowers Canada Growers will only collect, use or disclose information with your full knowledge and consent, or as otherwise permitted by the Act. However, we may disclose your personal information without your knowledge or consent under the following circumstances:

• Where the disclosure is required by law
• For the purpose of collecting a debt owed by you to Flowers Canada Growers

You have the right to refuse or withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

4. LIMITING COLLECTION
FCG restricts the collection of personal information to only that information that is necessary for the identified purposes.

5. LIMITING USE, DISCLOSURE AND RETENTION
FCG does not use personal information for purposes other than those for which it was originally collected, unless it has first obtained the consent of the person from whom such information was received or if required to do so by law. FCG will only retain such information for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected or as required by law.

6. ACCURACY
FCG is committed to maintaining accurate, complete and up-to-date personal information. If you are aware of changes to the personal information you have given to us, simply inform us of the changes and we will update our records accordingly.

7. SAFEGUARDS
FCG has developed and implemented security safeguards appropriate to the sensitivity of the personal information kept by us. These security safeguards include:

• Physical securitymeasures such as locked cabinet storage and restricted access to areas where personal information is stored.
• Internal employee security measures, including restricted computer access, employee and contractor confidentiality agreements, and limited access to where personal information is stored.
• Employees are trained to know and respect our privacy policy, and compliance with our policies and procedures for protecting personal information is a condition of their employment.

Any personal information kept by us is disposed of or destroyed once it is no longer needed to meet the purposes for which it was collected.

8. OPENNESS
FCG is pleased to provide information to our members about our policies and procedures related to the management of personal information that is under our control upon request. Please forward any questions in writing or email to the address provided at the end of this document.

9. INDIVIDUAL ACCESS
Upon written request to FCG’s Privacy Officer, a member will be informed of the existence, use and disclosure of their personal information that is under our control, and may be given access to that personal information as required and permitted by law. Individuals may challenge the accuracy and completeness of that personal information and are invited to amend the information as appropriate.

10. CHALLENGING COMPLIANCE
FCG has designated an official who is responsible for the day-to-day care and control of personal information. If you wish to be added or removed from any of FCG’s lists, please write or email your request to this official.

CONTACT INFORMATION

Flowers Canada Growers FCG is pleased to answer any questions you may have concerning the privacy of your Personal Information. Please contact our Privacy Officer as provided below.

Attention: Privacy Officer
Flowers Canada Growers
45 Speedvale Ave. E., Unit 7
Guelph, Ontario N1H 1J2
Phone: (519) 836-5495 ext. 229
Toll Free: (800) 698-0113
Fax: (519) 836-7529
E-mail: flowers@fco.on.ca
Website: www.flowerscanadagrowers.com

INFORMATION AND PRIVACY COMMISSION OF CANADA

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here or in our policy. For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as an ombudsman for privacy disputes. The Information and Privacy Commission can be reached at:

112 Kent Street
Ottawa, Ontario
K1A 1H3
Phone: (613) 995-8210
Toll Free: (800) 282-1376
Fax: (613) 947-6850
TTY: (613) 992-9190
Website: www.privcom.gc.ca